Libraries Learning Commons: Hospitality (BBA degree): Resources for BBAH

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Library Resources (NC students only)

Internet Resources

Research Databases

Hospitality and Tourism Complete
Hospitality & Tourism Complete contains full text for more than 200 publications.Terms of Use
Hospitality, Tourism and Leisure Collection
There is full text for more than 490 publications, including periodicals, company & country reports, and books. Terms of Use
ABI/INFORM Collection
full-text for the latest business and financial information. Filters available for full-text, scholarly/peer-reviewed and format. Terms of Use

Find more Hospitality databases

Academic and Trade Journals

Academic Journals

Cornell Quarterly (online access)
The Cornell Hospitality Quarterly is a peer reviewed, scholarly journal that is published every 3 months in association with the Cornell University School of Hotel Administration.
See also print issues available in the library
Journal of Travel Research (online access)
The JTR is a peer-reviewed research journal focusing on travel and tourism behavior, management and development.
See also print copies available in the library
Journal of Travel & Tourism Marketing (Available in print only)
A peer-reviewed journal that covers travel and tourism marketing management, research studies, critical reviews of major issues, and business and government policies.
See print copies available in the library

Trade Journals

Foodservice and Hospitality (online access)
A monthly trade publication on Canada's foodservice and hospitality industry.
See also print issues available in the library
Hospitality (available in print copy only)
A trade journal published by the UK Catering and International Management Association. Includes coverage of industry innovation, winning business techniques & trends & developments affecting the industry.
See print issues available in the library
Hotelier (online access)
A trade publication for executives, owners and operators of Canadian hotel and lodging operations.
See also print issues available in the library
Find more online journals

eBooks

Profit Planning by Peter Harris
Call Number: EbscoHost eBook

ISBN: 9781906884215

Publication Date: 2011-08-31

A complete guide to using key managerial accounting techniques for planning, controlling and improving profitability at the business property level - the "cutting-edge" of routine decision making.
Hospitality Branding by C. Dev
Call Number: EbscoHost eBook

ISBN: 9780801465703

Publication Date: 2012-11-01
Hospitality Employee Management and Supervision by Kerry L. Sommerville
Call Number: Ebscohost eBooks

ISBN: 9780470074275

Publication Date: 2007-03-31
Powerful Phrases for Effective Customer Service by Renee Evenson
Call Number: Ebscohost eBook

ISBN: 9780814420324

Publication Date: 2012
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Print books in the library

The Cornell School of Hotel Administration on Hospitality by Jack B. Corgel (Editor); Michael C. Sturman (Editor); Rohit Verma (Editor)
Call Number: TX911.5 .C585 2011

ISBN: 9780470554999

Publication Date: 2011-04-26
Haunted Ontario by Terry Boyle
Call Number: BF1472.C3 B69 2013

ISBN: 1459707419

Publication Date: 2013-02-26
Successful Restaurant Design by Regina S. Baraban; Joseph F. Durocher
Call Number: TX945 .B36 2010

ISBN: 9780470250754

Publication Date: 2010-02-02

Call number" gives the shelf location. Note: most of the print books on this subject are at NOTL campus.

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Videos/DVDs

Here is a sample of the videos you can access online from Films on Demand (you will need to use your blackboard/network ID to access the full version):

Five Star Hospitality by vea
Call Number: Films on Demand

Publication Date: 2011
Operations Management: A Hotel Case Study by vea
Call Number: Films on Demand

Publication Date: 2009
Quality Customer Service in the Hospitality Industry by vea
Call Number: Films on Demand

Publication Date: 2010
Working in Socially Diverse Environments in the Hospitality Industry by vea
Call Number: Films on Demand

Publication Date: 2010
Find more online videos
Find more DVDs

Hospitality Associations

Hospitality Websites

Hospitality Statistics

Canadian Statistics

Ontario Ministry of Tourism Culture and Sport
The Regional Tourism Profiles contain tourism statistics for Ontario and its 13 Travel Regions. The profiles include reports on visits, visitor spending, hotel performance, and number of tourism related businesses. Select the region from the dropdown box below and click go. (The number for the Niagara Region is 2)
Destination Canada - General Statistics
National marketing organization that promotes Canada to the world.
Statistics Canada - Canadian Travel Survey: Domestic Market
provides data and analytical text on overnight trips and socio-economic characteristics of Canadians travelling within Canada.
Statistics Canada - International Travel Survey
Summarizes annual findings of travel to and from Canada in the form of tables, charts, maps and an analytical review.
Statistics by Subject: Travel and Tourism
Summary Tables: Travel and Tourism
Offers Summary Tables for students on commonly used statistics for Domestic travel, International travel and Tourism indicators.
Travel Arrangement Services
This annual survey provides economic statistics/business benchmarks for the Canadian Travel Arrangement and Reservation Services Industry. Useful information on changes in Travel Tours’ and Travel Agencies’ operations’ revenue and expenses is provided.
CANSIM- Tourism Indicators
Provides in-depth statistics used by the tourism industry related to travel and tourism consumption, implicit price indexes for tourism demand, economic indicators for businesses involved in travel and tourism, such as Gross Domestic Product, revenues, expenses, and

Provincial Statistics

Other Tourism Stats

Destination Canada - General Statistics
National marketing organization that promotes Canada to the world.
European Travel Commission
Conducting research into various markets for tourism to Europe
World Tourism Organization
WTO is a non-profit with strong ties to the UN. Provides information on international tourism worldwide.
OECD Tourism Statistics
International statistics and publications issued by the Tourism Committee of the OECD